To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam. Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.
Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).
You can start on the Boot Camps right now, (you do not have to wait for Live Webinars to complete Boot Camps 1-3 and please take these in order!).You must have an account and be logged in first. Click ENROLL FIRST to begin each course!
When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.
104 Keys to Communication-Types of Communication Quiz
105 Keys to Communication–Words–Tone–Body Language-Quiz
106 Keys to Communication–My Words–Tone–Body Language-Quiz
109 BDC-Training Appointments-Quiz
110 BDC-Training Follow Up-Quiz
111 BDC-Training Driving Business-Quiz
120 Time Management Basics-Quiz
202 Factory Maintenance Schedule-Required Maintenance
203 Additional Services-Fluid Maintenance and Accessories-Quiz
204 Creating Menus for Service Advisors-Quiz
206 Multi-Point Inspection-Need-Quiz
209 Technician–Advisor–Parts Associate-Communication-Quiz
210 Technician-Advisor Video MPI-Quiz
220 Tire Basics-Quiz
231 Defection Points-Quiz
245 Active Service Delivery-Quiz
305 Hospitality Training Creating Ambassadors-Quiz
401 The Art of the Walk Around 1-Why Walk Around?-Quiz
402 The Art of the Walk Around 2-Key Steps-Quiz
403 The Art of the Walk Around 3 – My Dealership-Quiz
450 Fixed Ops Numbers for Associates-Sales-Quiz
451 Fixed Ops Numbers for Associates Gross Profit and KPIs-Quiz
475 Overcoming Objections LEAD-Quiz
476 Customer Management–Pass Fail-Quiz
911 Service Manager Final Exam